Steps in Mediation

1. The mediator contacts each person by phone, introduces himself, and asks to meet individually with each of them. It is explained that this initial meeting is confidential and that there is no obligation to proceed further if they are not comfortable with the process.

2. If there is agreement, the mediator meets with each person to:

1. • hear their story (history of the relationship)
   • hear what their needs are
   • hear their concerns or fears
   • explain the mediation process and the role of the mediator
   • answer any questions about the process
   • offer mediation, if appropriate

3.  If the parties agree to mediation, the mediator arranges to meet together offsite with both individuals.

4.  At the beginning of the meeting, ground rules for discussion are agreed upon.

5.  Each individual then has the opportunity to describe the situation from their own perspective and to hear and understand the other person.

6.  Options for resolving the situation are identified and, with sincere effort on everyone’s part, a solution may be reached.

Sometimes the parties agree that additional meetings are necessary to reach resolution.