To be effective, mediation should be a voluntary option for both parties. In some cases employers “require” their employees to participate in mediation. Occasionally this can work but is a very difficult process for all concerned as there is no initial buy-in. Here are some guidelines for an employer offering mediation to an employee:

1. Explain that mediation is voluntary and confidential.
2. Explain that the purpose of mediation is to facilitate communication so that working relationships may improve. It is not a judicial or labour relations process.
3. Emphasize that they may withdraw from the mediation process at any point if they feel it is not working.
4. If they are reluctant to participate, ask if they would be at least willing to meet individually with the mediator to discuss what the process involves. After that point, they can decide whether they are comfortable in proceeding.
5. If you obtain agreement for the initial meetings, provide the mediator’s name and advise the employee that the mediator will be contacting them. Ask if the employee would prefer to be contacted at home to maintain confidentiality. Any contact information can then be conveyed to the mediator.